Frequently Asked Questions

How do you determine who is a good match?

Our matching process uses advanced algorithms to analyze key data points such as company size, industry, and revenue to find statistically similar companies. We also take into account the responses provided in the match form to ensure the best possible matches. Our AI software continuously learns and adapts to improve the accuracy of our matches over time.

Will my website automatically be shown to everyone?

No, your website will only be displayed to users that have been deemed a good fit for both your business and the other user based on our advanced matching algorithm. Your website will only be shown to companies that are a good fit for you to collaborate with.

What information about my company is displayed?

We will display any relevant information about your company such as your goal for the collaboration, where your company is based out of and where you ship to. We will also display relevant metrics about your company.

We display ranges, not exact numbers. So only companies with similar numbers will be displayed/able to view your company. If your e-mail list size is 109,342 it will be displayed as 100,000-150,000.

Do we both need to match to start communication?

You will only be able to communicate with potential matches once a request is sent and accepted. If a company accepts your request you will be put able to start communication and will also both be cc'd on an e-mail.

Are matches guaranteed?

If you do not find a suitable match you don't pay! 

How do I ensure the collaboration goes smoothly

When planning for a collaboration you should be in contact with your match. Put together proposals before launching any campaigns that both parties approve of.

We offer tracking to see how the campaigns perform. Our customer success team can also support to ensure the collaboration is a success. Please reach out to support if you have any questions about our process and resources available to merchants.

How is my information kept confidential?

Absolutely! You can reach us via he chat widget in the bottom right corner, or by email. Try team@memberstack.io. We're happy to help!

Do you have tracking? 

Yes we do! Our customer success team can give documentation and support you to ensure the collaboration is being tracked correctly.